Carta dell’ospitalità

The dwelling must be easily identifiable with the Domus Karalitanae Association membership sign well placed; the writing on the doorbell/intercom clear and legible. The exterior of the dwelling must be attractive, well-maintained, and clean. If the B&B does not have a private car park, the owner will endeavour to help the guest find a nearby, permitted and safe car park. The rooms available to guests: they will be tastefully and nicely furnished, comfortable, well heated and ventilated, they must have at least one window and be perfectly clean and tidy. those with two beds will have identical beds, bedspreads and sheets or with coordinated fabrics. bunk beds are only allowed in children's rooms, and therefore will only be present if the house has more than one guest room. the bedsteads and mattresses must be in excellent condition. They will have at least one central light, a bedside table and one bedside lamp per person. An emergency light/torch. A table/desk and a chair are indispensable, as are a wardrobe and drawers for storing clothes and personal items. A comfortable armchair is recommended. A mirror and a power socket. A wastebasket. A shelf or large stool for storing luggage/suitcases. The linen must be in excellent condition and coordinated in fabrics and colours. If rooms have shared bathrooms, one bathroom for every two rooms is recommended. The sanitary equipment in the bathroom available to guests will be in excellent condition and spotlessly clean, whether it is private or shared with other rooms. Liquid soaps and shower gel in dispensers or disposable packaging will be provided. There shall be a shelf in the bathroom for the bath bag and hairdryer.

Breakfast will be a pleasant surprise every day if prepared with variety and availability of typical local products but also paying attention to special dietary regimes. It is advisable to offer with the typical sweet breakfast also savoury products, much appreciated by foreign guests. Breakfast must always be an important moment of family relations and socialisation among guests. A choice of coffee, milk, and tea, at least two bakery products, butter, jam served in disposable packages or cups, a cake, biscuits, brioche, cakes, and a juice or fruit juice are recommended as obligatory part of breakfast. Yoghurt, fruit, cornflakes or other foods and drinks can be a welcome addition. It is best to ask the guest, upon arrival, for his or her preferences. The B&B owner may also preferably use typical products from local production to enhance the identity and sense of belonging to the culture and territory. Cotton tablecloths or American-style services and coordinated sets of cups, cutlery, etc. will be used. A written note, placed on the bedside table or on the door of the room, will indicate any additional services offered and their cost, if any.

The owner of the B&B will endeavour to always guarantee his or her immediate availability Guests will be welcomed as friends, before being customers. if requested, they will be helped with practical needs of various kinds (e.g., shopping, laundry, health, repairs, event/restaurant bookings) and advised on the services and the best the locality has to offer. Information and promotional material about the city and the area, left in the rooms or for reference, will be very useful and appreciated by guests. The welcome will be handled with friendly courtesy, putting guests at ease, but at the same time with professionalism and discretion. On arrival, guests will be informed of all the internal and external features of the facility (arrival/departure time/cleaning of rooms/rules/services and "freedom" granted to them during their stay in the B&B) and will have maximum availability for entry and exit. The manager or a family member will be on call 24 hours a day. It would be a good idea to offer the guest a "Welcome Folder" containing explanations about the quality label, a customer satisfaction questionnaire, information for complaints or suggestions, news about the location, assistance and emergency numbers.

The person in charge of the business should take out an appropriate liability insurance policy, including guarantees for the ownership, operation of the building and complementary activities, as well as liability for damage to customers' property delivered or not delivered.

The Domus Karalitanae Association, as a form of attention to the guest and transparency, hopes that the maximum prices communicated to the Cagliari Province Tourism Department correspond to the prices actually charged (price per night referred to the room and differentiated by number of guests, including breakfast). Please note that the maximum prices must be visibly displayed in the room. It is advisable to customise the display (e.g.: on the table, in a showcase, in the "Welcome Folder”) in order to avoid solutions similar to those adopted by traditional accommodation facilities. The Domus Karalitanae Association advises against pricing policies that play on overcharging for services offered (air conditioning, pets, hot tub, etc.) and instead proposes increasing the overall price charged to take into account the services offered to guests. The Domus Karalitanae Association proposes the following minimum price policies: 1. use of prices referring to the accommodation unit and differentiated according to the number of guests present at the same time 2. attention to a family price policy Minimum facility have been defined for families. For children sharing a room with their parents: free of charge for children up to the age of 3. over the age of 3 up to the age of 10: a 25% surcharge on the full price of the double room 3. third additional bed (adults): a 35% surcharge on the full price of the double room 4. double for single use: a reduction of at least 35% on the full price of the double room 5. for the deposit we have defined a recommended behaviour to adopt, should it be requested:  the maximum amount to be paid by the guest will be the cost of one day or 30% in case of longer stays . in case of cancellation of the reservation up to 15 days before the arrival date: no penalty and the deposit will be returned, minus the expenses incurred for the return. For cancellations sent less than 15 days before the arrival date and in case of no-show: penalty equal to the deposit sent. In the case of early departures: due to causes not attributable to the B&B management, no refunds will be given. In some cases it is advisable not to keep the deposit but to make it available for a later stay of the guest.

Quality assurance, in order to be credible and effective, needs to evolve continuously and be nourished by listening to the guest and verifying that the quality level of the proposed services is in tune with his or her real needs and expectations. It is therefore strategic to monitor the guest's level of satisfaction with continuous self-information systems through "feedback" flows from the guest. For this reason, a "Service Satisfaction Form" has been prepared for the guest, which will make him aware that he is staying in a facility belonging to a quality network, recognizing him a leading role in the important and decisive control function.

The Association guarantees constant promotional activity for family hospitality in its various forms (brochures, website, trade fairs, events, etc.) and with other individuals and organizations, public and private, interested in quality proposals for B&Bs, including at national and international level. Joining the Hospitality Charter entails numerous advantages for B&B owners who will benefit from continuous visibility.ale. L’adesione alla Carta dell’Ospitalità comporta numerosi vantaggi per i titolari di B&B i quali beneficeranno di continua visibilità.

The Association takes great care in keeping up-to-date and training on family hospitality topics with its members, and provides special training for those wishing to undertake the activity